Product Information
Are the images of products on your website true to life?
Whilst the images taken for this website were taken by a professional photographer, they are accurate and true to life with limited editing.
However, please keep in mind that with natural or handmade items, there might be slight variations in colour or cut due to the creative process that goes into making them.
Additionally, some of colours shown may vary slightly due to your personal screen settings.
Since you are only online, do any of your products come from Temu or Aliexpress?
Absolutely not. We refuse to work with companies such as Temu, Shien or Aliexpress due to their shady business practices and poor ethics.
We will only work with reputable suppliers and never knowingly sell products made using substandard materials, poor working conditions or slave labour.
Are your licensed products legitimate?
Yes. We are luck enough to have permission to sell some amazing licensed products, such as those by Amy Brown, Lisa Parker & Alchemy England.
We are hoping to add more lines in the future as the company grows, so keep an eye out for future updates on our social media!
Where can I find more information on your products?
We aim to add as much information about products as possible. This can be either in the form of photos or additional information in the Description or Specification menus on the product pages.
If you require any further information, you can contact us either via email at customercare@mrsreedsemporium.com or through our contact form which can be found here.
Can I get an exchange or refund if I'm unhappy or have ordered the wrong product?
Absolutely. We offer a 21 day no quibble return policy on all of our items, so if you let us know if your item is wrong or no longer wanted, we will be able to offer you a refund or exchange.
Please contact useither via email at customercare@mrsreedsemporium.com or through our contact form which can be found here.
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If you have any further questions please contact us via customercare@mrsreedsemporium.com or you can use our contact form here and we'll do our best to help.